Free Shipping on all Purchases to Mainland Portugal

dalmastore-pt

Exchanges and Returns

01. Introduction

Thank you for shopping at DALMA (ELSA GONÇALVES RIBEIRO UNIP LDA)!

We offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.

02. Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition in which you received it.
  • The item must be in the original packaging.
  • To complete the return, we require a receipt or proof of purchase.
  • We only offer refunds for items sold at normal price, sale items cannot be returned.
  • If the item in question is marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.

03. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange something for an identical item, send us an email to info@dalmastore.pt and send the item to: R. Dom João n13, Paços de Ferreira

04. Goods Not Covered

The following goods are not covered by the returns policy:

  • Gift cards
  • Some health and personal care articles

Partial refunds are granted (if applicable)

  • Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

05. Late or missing refunds

  • If you haven't received a refund yet, check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially credited.
  • If you have already done all of this and have not yet received your refund, please contact us at info@dalmastore.pt

06. Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following address R. Dom João
  • You will be responsible for paying the shipping costs to return the item.
  • Shipping costs are not subject to refund! If you receive a refund, the return shipping cost will be deducted from your refund.
  • Depending on where you live, the time it may take for your product to reach you may vary.
  • Please note that we cannot guarantee that we will receive your returned item.

Terms and conditions

By accessing this website, we assume that you accept these terms and conditions in full. Do not continue to use the Dalma (ELSA GONÇALVES RIBEIRO UNIP LDA) website if you do not accept all the terms and services referred to on this page.